Terms & Conditions

1. If you buy goods on our site you agree to be legally bound by this contract.
2. These terms and conditions apply only if you are buying goods on our site as a consumer (ie for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases, which can be provided upon request.
3. This contract is only available in English. No other languages will apply to this contract.
4. When buying any goods on our site you also agree to be legally bound by:
   1. our website terms and conditions and any documents referred to in them;
   2. our rewards scheme terms and conditions and any documents referred to in them, if you are a member of rewards scheme;
   3. our subscription terms and conditions and any documents referred to in them, if you order products on a subscription basis;
   4. extra terms which may add to, or replace some of, this contract. This may happen for regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and

   All of the above documents form part of this contract as though set out in full here.

1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
   1. click on the ‘key information’ button;
   2. read the acknowledgement email (see clause 4.3); or
   3. contact us using the contact details at the top of this page.
2. The key information we give you by law forms part of this contract (as though it is set out in full here).
3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

1. Our Privacy Policy is available here.
2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

1. Below, we set out how a legally binding contract between you and us is made.
2. You place an order on the site by using the online check out process. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
3. When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4. We may contact you to say that we do not accept your order. This is typically for the following reasons:
   1. 1. 1. the goods are unavailable;
         2. we cannot authorise your payment;
         3. you are not allowed to buy the goods from us;
         4. we are not allowed to sell the goods to you;
         5. you have ordered too many goods; or
         6. there has been a mistake on the pricing or description of the goods.
5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
   1. 1. a legally binding contract will be in place between you and us; and
      2. we will dispatch the goods to you.
6. If you are under the age of 18 you may not buy any goods from the site.
7. An offer cannot be used in conjunction with any other offer or discounts.

1. Any use of this website by anyone under 18 years of age is strictly prohibited and in violation of these Terms. When we refer to an account in these Terms of Service, we are referring to an account you create through our website or app.
2. We have these strict rules relating to use of our website because these relate to or contain age-regulated products, most of which include usage age requirements. We take the prevention of underage use very seriously; Jucce products and all other nicotine products should never be used by anyone under the legal age.
3. An age-verification check will occur (in accordance with our Privacy Policy) during the registration or post checkout process in order to confirm that you are of legal purchasing and usage age. Only persons 18 years of age and that have been age-verified can purchase our products and use our website. Due to age-restriction laws and regulations, we may use the information provided by you to conduct age-verification for your purchases and may deny or cancel your purchases or access to our app due to such regulations, as with all personal information that we receive, this will also be handled and processed in accordance with our Privacy Policy.

1. 1. You have the right to cancel this contract within 14 days without giving any reason.
   2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
   3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page.
   4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay, and not later than:
   
   1. 1. 14 days after the day we received back from you any goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6. If you have received goods:
   
   1. 1. you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired; and
      2. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

1. We use DPD and Royal Mail to deliver our goods. For information on delivery options and costs, visit our webpage. During the online checkout process, you will be given available delivery options to choose from.
2. The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
3. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
4. Delivery will take place at the address specified by you when you placed your order with us.
5. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
   
   1. 1. let you know;
      2. cancel your order; and
      3. give you a refund.
6. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
7. You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
8. We do not make deliveries to any addresses outside of the UK.
9. We may deliver your goods in instalments, where your products are to be delivered in instalments you will be notified.

1. We accept all major credit cards and debit cards. We do not accept cash or cheques.
2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
3. Your credit card or debit card will only be charged when the goods are dispatched.
4. All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
   
   1. 1. Verified by Visa;
      2. Mastercard®SecureCode^TM; or
      3. American Express SafeKey.
5. If your payment is not received by us, for whatever reason and you have already received the goods, you must:
   
   1. 1. pay for such goods as soon as possible and in any case within 7 days; or
      2. return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
6. If you do not pay for the goods and fail to return them in accordance with clause 9.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 6 and 7.
8. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage.
9. If you are a member of our loyalty programme, we may award you points for every full £1.00 you spend on our site. To see whether the goods you are buying qualify under the programme, please visit our website before you place your order as we cannot award points later.

1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
2. We are under a legal duty to supply you with goods that are in conformity with this contract.
3. The packaging of the goods may be different from that shown on the site.
4. Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
5. If we can’t supply certain goods we will not substitute them with alternative goods.

1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
   
   1. 1. contact us using the contact details at the top of this page; or
      2. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
3. If your goods are faulty, please contact us using the contact details at the top of this page.

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
   
   1. 1. 1. losses that were not foreseeable to you and us when the contract was formed;
      2. losses that were not caused by any breach on our part;
      3. business losses; or
      4. losses to non-consumers.

1. No one other than a party to this contract has any right to enforce any term of this contract

1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.