FAQs
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Frequently Asked Questions
Welcome to our FAQs section – the hub designed to answer all your questions and provide clarity on your vaping journey
Welcome to our FAQs section – the hub designed to answer all your questions and provide clarity on your vaping journey. Here, you'll find comprehensive answers to the most commonly asked questions about our products, usage instructions, variety of flavours, nicotine strengths, and so much more. We have collated essential information, expert advice, and practical tips to enhance your vaping experience with us. Whether you're a vaping novice or a seasoned enthusiast, we've got you covered. So go ahead, navigate through this section, and unlock the full potential of your Jucce vaping experience.
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GENERAL FAQs
If you are new to vaping, we recommend that you go for a classic freebase e-liquid. These are available in a range of nicotine strengths, so if in doubt, start low.
For vapers who prefer blowing big clouds, we recommend our 50ml shortfills. These have a high VG concentration, making them ideal for use with sub-ohm devices. While shortfill e-liquids can be used free of nicotine, the bottles have additional space for users to add a 10ml nicotine shot if desired. Adding a single 18mg 10ml shot into a shortfill will dilute the contents to make it 3mg of nicotine.
Our flavourless 10ml nicotine shots are available here.
We recommend opting for a nic salt e-liquid if you are an ex-smoker or in the process of quitting, as the nicotine can be absorbed quicker by the body. Not only is it effective at keeping away those cravings, but its 50vg/50pg composition gives it the smooth throat hit favoured by many vapers.
The choice is yours! Selecting a flavour ultimately comes down to personal preference, so why not use our flavour ranges as a guide?
Jucce classics: For those original, best-loved e-juice flavours
Juccier: For more complex blends and flavour combinations
Tropical: For that exotic, fruity taste
Ice: For an icy, refreshing vape
Candy: For those classic sweet treats
Fizz: For fizzy drink goodness
The answer to this will depend on your vaping style. There are two main vaping styles: MTL (mouth-to-lung) and DTL (direct-to-lung).
MTL is more popular amongst casual vapers. For this style, a refillable pod vape is often a good choice (and makes for a good starter kit).
If you prefer DTL vaping, a sub-ohm vape kit with a bigger tank will help you to achieve those big vapour clouds.
You should always refer to the vape device user instructions to see how you should store, clean and fill your device with e-liquid. For guidance, you should ensure that the nozzle width of the e-liquid bottle is smaller than the space through which you would fill the device tank/pod. You should also avoid pouring any e-liquid into the central hole or airway. Make sure you use high VG e-liquids with sub ohm devices and 50vg/50pg e-liquids with standard vape pod kits, otherwise you may find that your device is unable to vaporise the liquid. The liquid will be of the wrong consistency, will potentially ruin your coil and can cause the e-liquid to leak from your device. Don’t forget to ensure that you use the right vape device with the right e-liquid. Please check the coil resistance. Remember, the lower the coil resistance, the higher VG your liquid needs to be.
We’re here to help. You can call our customer service team on 01827307777 or contact us here to drop us an email.
JUCCE BAR FAQs
Each individual pod contains around 600 puffs’ worth of e-liquid. Depending on your vaping habits and frequency, this could last you anywhere from a few days to a few weeks.
Yes, the Jucce Bar uses a magnetic connection so all you need to do is click the pods in and out of place.
No, these are closed pods, which means that they cannot be opened and refilled with e-liquid. If you’re looking for a pod kit with pods that can be refilled with e-liquid, check out the NVee Vape Pod. These disposable vape pods can be refilled up to 10 times before replacing.
Each vape pod comes with a mesh coil installed to provide smooth and satisfying flavours. The coils have a resistance of 1.1 to 1.4 ohm.
Nope, there’s no need to change the coils. Each pod is pre-filled with e-liquid and contains a ready-to-use coil.
Each vape pod contains 2ml of 12mg nicotine salt for a satisfying hit. 12mg is a medium nicotine strength which is perfect for most vapers. However, if you’re looking for a vape with a different amount of nicotine, choose one of our other vape kits which can be filled with your choice of e-liquids with your desired nicotine content.
A nic salt, also known as a nicotine salt or salt nicotine, is a type of e-liquid that can deliver nicotine more rapidly and smoothly than traditional e-liquids. Nic salts use a form of nicotine that is absorbed into the body in as little as 6 seconds. They also provide a smoother throat hit than other types of nicotine e-liquid, allowing vapers to enjoy them for longer without any discomfort.
All Jucce Bars come fully charged and ready for you to start vaping. All you need to do is take your disposable pod and pull the flavour release tag to allow the e-juice to infuse. Then, wait for 60 seconds before clicking your pod back onto the pod kit — this will provide the best flavour.
Now, you’re ready to start vaping. The Jucce Bar Pod Kit features an auto-draw design so you don’t need to press any buttons, just take a puff from the mouthpiece and enjoy the delicious vapour.
The Jucce Bar is designed for MTL or Mouth-To-Lung vaping, the style of vaping most similar to smoking a cigarette. This involves sucking the vapour into your mouth and holding it there before inhaling into your lungs.
Now, you’re ready to start vaping. The Jucce Bar Pod Kit features an auto-draw design so you don’t need to press any buttons, just take a puff from the mouthpiece and enjoy the delicious vapour.
Rechargeable Device FAQs
No, these vape pods are pre-filled with 2ml of high quality e-liquid and are not refillable. When the e-liquid runs out, simply switch to a new disposable pod to continue vaping.
If you’re looking for a pod kit where the pods are refillable, check out the NVee Vape Pod which uses pods that can be refilled up to 10 times with your choice of e-liquid.
Changing the disposable vape pods couldn’t be simpler. Just click the empty pod out of place and dispose of it safely. Pull the flavour release tag on your new vape pod, allowing 60 seconds for the flavour to infuse the coil. Then, click the new pod into place on your vape. You’re ready to go!
The Jucce Bar rechargeable vape device is a great alternative to disposable vape pens and pods. Here are a few of the reasons why it’s better than non-rechargeable e-cigarettes:
1. The Jucce Bar can be recharged over and over again, meaning that you don’t have to buy lots of single-use disposables.
2. The battery charges quickly; even if your vape runs out of charge it the battery will be good to go after a short charge.
3. It’s more environmentally friendly than disposables because with the Jucce Bar you only replace the pods, not the whole device.
4. A rechargeable device can save you money because buying new pods is a more a cost-effective way to vape.
So, if you currently use or are considering buying Elf Bars, Geek Bars, Elux Bars, or any of the many other disposables on the market, why not upgrade to a long-lasting rechargeable vape instead? It’s cheaper, easier, and more environmentally friendly!
The pods contain 12mg of nicotine. This is a good level of nicotine for most vapers. In the UK, the highest nicotine strength you can buy is 20mg, which is more than enough for most vapers.
If you would like to try different nicotine strengths, we have a range of different nicotine levels available in our bottled e-liquids: 0mg, 3mg, 6mg, 12mg, and 18mg. We recommend choosing the lower percentage if you’re not sure between two strengths.
There’s evidence that suggests vaping is a successful smoking cessation aid — many vapers have used their e-cigarettes to successfully quit. To successfully switch from smoking to vaping, it’s important to find a vape and e-liquid you enjoy using and that contains enough nicotine to keep your cravings away. As a simple but high-performing vape kit that can be easily slipped into a pocket and recharged rapidly, the Jucce Bar is a great tool for any smoker trying to switch to vaping.
When you purchase a Jucce Bar rechargeable vape, you’ll also receive a USB-C charging cable to keep your batteries full.
The Jucce Bar uses a 500mAh built-in battery — the same battery that many disposables such as Elf Bars and Geek Bars use. However, this battery can be recharged, unlike the batteries in disposable vapes.
Each disposable pod contains a mesh coil with a resistance between 1.1 and 1.4 ohm. Mesh coils are a long-lasting type of coil that provide even heating and pure flavours from your e-liquid.
Disposable Pods faqs
You cannot refill these vape pods — just throw them away and start using a new replacement pod when the e-liquid runs out. If you prefer a pod kit with refillable pods, check out the NVee Pod Kit. This has open pods which are refillable up to ten times before they must be replaced.
This is totally subjective, but if you need help deciding which flavours to try first we’d highly recommend the Classics e-liquid range. These pre-filled pods of nic salt feature some of our most simple but enjoyable flavours, including the vibrant sweetness of Blackcurrant, the juicy taste of Blueberry, fresh, ripe Strawberry, and sweet and succulent Cherry. If fruit flavours aren’t your thing, try our soothing Menthol flavour or the rich and full-bodied Tobacco.
Don’t forget: the pods are super easy to click in and out of your vape thanks to a magnetic connection. This means it’s easy to alternate your e-liquid flavours so there’s no risk of getting bored of them!
This depends on how frequently you vape. Providing up to 600 puffs, each individual pod can last anywhere from a few days to a few weeks before you need to switch it for a replacement pod.
Jucce Bar rechargeable vapes are a step up from disposables but retain some of their beginner-friendly features. Unlike the Elux Bars, Elf Bars, and Geek Bar disposables, the Jucce Bar can be recharged and the e-liquid switched out for pre-filled replacement pods as many times as you like. This makes it a great upgrade from or alternative to disposables.
However, like disposables, the Jucce Bar is easy to use and requires zero vaping knowledge. It’s draw-activated, so there’s no need to press any buttons: you just have to take a puff and enjoy the vape. It’s also a very small and pocket-friendly device, which makes it ideal for days and nights out and vaping on the go.
Each pod contains 12mg of nicotine. This is a medium-high nicotine strength that is suitable for most vapers. If you would like to try different nicotine strengths, these are available in bottles of vape juice: 0mg, 3mg, 6mg, 12mg, and 18mg are available.
You must keep your e-liquids away from children and pets.
Looking after your vape device and e-liquid will help keep it in the best condition for as long as possible.
Jucce E-liquids and Juccier bottles are recyclable, please dispose of responsibly.
Nic salts, also known as salt nicotine or nicotine salts, are a type of e-liquid that contains nicotine in its most natural form as it is found in the tobacco plant. The nicotine is combined with an acid, such as benzoic acid, to make it easier for our bodies to absorb. Consequently, nic salts can be absorbed into the body in as little as 6 seconds.
These vape pods feature a mesh coil, a type of coil that consists of a thin sheet of metal with regular holes punched into it. Mesh coils are one of the most durable and long-lasting types of coils. This is because their design allows them to heat the wick evenly, reducing the risk of burnt spots on the cotton. Mesh coils are often used in sub-ohm vaping.
MAX DISPOSABLE PODS FAQs
Jucce MAX Disposable Pods are ready-to-use vaping devices filled with e-liquid and designed for convenience and ease of use. Each pod offers a single, seamless experience without the need for refilling or recharging—simply use it and dispose of it responsibly once done.
The lifespan of a Jucce Bar disposable pod will vary based on your vaping habits. Given that each pod provides up to 600 puffs, the duration it lasts can range significantly
- Frequent Vapers: For those who vape regularly throughout the day, a pod could last a few days.
- Occasional Vapers: For users who vape less frequently, a single pod might last for a couple of weeks.
Infrequent Vapers: For those who only vape occasionally, a pod could stretch even further, potentially lasting several weeks.
Jucce MAX Disposable Pods come in a range of delicious flavours in a new 9mg nicotine strength. The line-up includes a variety of options to suit any preference, including Grape Bubblegum, Blue Razz Strawberry, Blackcurrant Ice, and more, providing a rich and enjoyable vaping experience.
No, these vape pods are pre-filled with 2ml of high-quality e-liquid and are not refillable. When the e-liquid runs out, simply switch to a new disposable pod to continue vaping.
Jucce MAX Disposable Pods are designed exclusively for use with a Jucce Bar device. They are not compatible with other vaping devices and should only be used as intended to ensure optimal performance and safety.
Each disposable pod contains a mesh coil with a resistance between 1.1 and 1.4 ohm. Mesh coils are a long-lasting type of coil that provide even heating and pure flavours from your e-liquid.
Replacement pods can be purchased from the same retailers where Jucce Bars are sold or directly from the Jucce Bar website.
E-liquids faqs
E-liquids have three main ingredients: propylene glycol (PG), vegetable glycerin (VG) and flavouring. Four if you add nicotine into your juices. PG is a clear, odourless, tasteless and syrupy liquid that is commonly used in day-to-day items such as deodorants and cosmetics. In e-liquids, it acts as a flavour carrier. On the other hand, VG is a thicker, odourless, sweet-tasting liquid that is often seen in cough syrups, food flavourings and even toothpaste. Flavourings, as you can imagine, are what give the juice its signature flavour. VG/PG is simply a ratio of how much VG and PG there is within the e-liquid. High VG levels are associated with thick cloud vapour and are perfect for cloud-chasing vapers. High PG levels result in a stronger throat hit and are preferred by people who enjoy the sensation of smoking regular cigarettes.
This ultimately boils down to personal preference, however there are a couple of things we recommend you take into consideration when choosing your next e-liquid. Firstly, what’s your vaping style? Are you a cloud-chaser or someone looking for a more intense throat hit? If you’re after a stronger throat hit (ideal for those who like the sensation of smoking cigarettes) and a more intense flavour experience whilst vaping, we recommend opting for e-liquids with a higher PG ratio. If you want to leave a trail of thick cloud vapour behind you whilst you vape, definitely load up on e-liquids with high VG content.
Not necessarily, but tailoring your vape juice to your specific vape (and vice versa) will have a huge impact on your vaping experience. For example, if you combine your high VG e-juice with a sub-ohm vape (where the coil resistance is less than 1 ohm) your clouds will be thicker as the e-liquid will be vaporised more powerfully. As well as thicker clouds, you’ll also experience greater flavour and a more direct lung hit. However, if you’re someone who vapes more casually, you might want to check out pod kits. Pod kits are easily filled with different vape juices and are great for people who want a hassle-free vaping experience and a vape whilst they’re on the go.
When changing vape juice flavours, it’s important to clean your vape tank and coil first. Disassemble your vape and give everything a good wipe down, replacing the coil if you haven’t done so in 1-4 weeks. Not replacing the coil regularly can lead to the e-liquid tasting funny or the vape leaving a burnt taste in your mouth. Once your vape is spick and span, go ahead and drip the e-liquid into your tank, being extra careful not to get any in the chimney (the middle section of the tank). Only fill your tank about 3/4 full to prevent leaking, et voila, your e-cig is ready to go.
If your vape is a pod kit, simply refill your pod and click it into place on your device!
When it comes to nicotine, you’ve got two types: freebase nicotine (nic shots) and nicotine salts. Nic shots are basically nicotine in its purest form. You’ll need to buy a shortfill bottle of e-liquid for your flavour and then add a nic shot to get the liquid to your desired nicotine concentration. On the other hand, nic salts are a newer form of nicotine; they’re the Gen Z to your millennial, if you will. With a smoother, more subtle throat hit and the ability to be absorbed more rapidly into the bloodstream, nic salts are perfect for a quick yet intense nicotine hit. They’re loved by ex-smokers looking to satiate their nicotine cravings in seconds. Nic salts come already flavoured – just look through our wide range of Ice, Candy, Fizz and Juccier flavoured nic salts
That’s totally cool – loads of people don’t add nicotine to their vape kits. Just grab yourself one of our 50ml classic, tropicalor Juccier shortfill bottles and you’re all set. All of the flavour, none of the nicotine.
Shortfills are simply bottles of flavoured vape juice. They get their name because they are filled slightly short of what the bottle can actually hold. This is so that you can add your nicotine shot if you want.
Yes. The signs of e-juice gone bad include darkened colour, thinner consistency, sediment forming at the bottom of the bottle, degraded taste and a strange odour. Vape liquid will typically have a shelf-life of about 1-2 years.
To keep your vape juice of high quality, preferably store it in a cool, dark place with the cap screwed tightly on to ensure it’s airtight
Freebase E-liquids FAQs
50/50 e-liquids, also known as freebase liquids, refer to the balance of ingredients in the liquid. They contain a perfect 50% Vegetable Glycerin (VG) and 50% Propylene Glycol (PG) mix, offering a balanced vaping experience between vapor production and flavour intensity. Freebase nicotine is the purest form of nicotine used in these e-liquids, providing a stronger throat hit similar to traditional cigarettes.
50/50 e-liquids are ideal for ex-smokers transitioning to vaping, as the throat hit closely mimics that of a cigarette. They are also suitable for vapers who prioritiee flavour intensity and a balanced vapor production. These e-liquids work best with lower wattage devices and pod systems.
50/50 e-liquids are best suited for mouth-to-lung (MTL) devices and pod systems, which operate at lower wattages. Using them in high-powered devices or sub-ohm tanks might not provide the optimal experience, as these are designed for liquids with a higher VG content.
Yes, 50/50 e-liquids come in various nicotine strengths to cater to different preferences and needs. This flexibility allows users to choose the amount of nicotine they require, making them a great choice for people trying to reduce their nicotine intake gradually.
Selecting the right nicotine strength depends on your current nicotine consumption and vaping device. Higher nicotine strengths are recommended for heavy smokers or those using devices with lower vapor production. If you’re vaping with a device that produces a lot of vapours, you might want to choose a lower nicotine strength to avoid getting too much nicotine.
Many individuals have found vaping a helpful tool in their journey to quit smoking, particularly when using e-liquids that provide a similar throat hit and nicotine experience as traditional cigarettes. 50/50 e-liquids, with their balanced feel and available nicotine strengths, can be an effective option for those looking to transition away from smoking.
Like all e-liquids, 50/50 varieties do have an expiration date, typically around 1-2 years from the manufacturing date. It’s best to check the packaging for the exact date. Over time, the nicotine strength can diminish, and the flavours might change, so for the best experience, use them within this timeframe.
To maintain their quality and prolong their shelf life, store your 50/50 e-liquids in a cool, dark place away from direct sunlight and extreme temperatures. Also, make sure the cap is tightly sealed when not in use to prevent oxidation and degradation of the liquid.
50/50 e-liquids offer a stronger throat hit because of the higher proportion of Propylene Glycol (PG) and the type of nicotine used (freebase nicotine). PG is thinner and carries flavour more effectively, but it also produces a stronger throat sensation, which many former smokers find satisfying. Freebase nicotine, being the purest form of nicotine, also contributes to the intensity of the hit.
50/50 e-liquids are not typically chosen for cloud chasing. They are designed to deliver a balanced vaping experience, focusing more on flavour and throat hit rather than producing large clouds of vapor. Cloud chasers usually prefer e-liquids with a higher Vegetable Glycerin (VG) ratio, as VG produces denser vapor.
The appropriate nicotine strength for you will depend on your current nicotine use and smoking habits. Generally, you can follow this guideline based on how much you smoke:
- Heavy smokers (a pack or more per day): May require higher nicotine strengths, generally in the range of 18mg/ml.
- Moderate smokers (half a pack to a pack a day): Often opt for medium nicotine strengths, typically around 12-18mg/ml.
- Light smokers (less than half a pack a day): Usually do well with lower nicotine strengths, such as 3-12mg/ml.
- Non-smokers or occasional smokers: Should consider the lowest strengths available, 0-6mg/ml, or avoid nicotine altogether.
Consider your device and your personal preferences for throat hit and vapor production. If you use a pod system or MTL device and enjoy a prominent throat hit with balanced vapor production, a 50/50 ratio might be best for you. If you’re using a sub-ohm device for larger vapor clouds and a smoother throat hit, a higher VG e-liquid may be preferable.
Yes, using e-liquids with a nicotine strength that’s too high for your tolerance can result in nicotine overdose, characterised by symptoms such as headaches, dizziness, nausea, and a rapid heart rate. If you experience any of these symptoms, reduce the nicotine strength or discontinue use and consult a healthcare provider.
Vaping frequency with 50/50 e-liquids varies widely among users. It’s important to monitor your nicotine intake and vape in moderation. Pay attention to your body’s response to nicotine, and adjust your usage based on your needs and satisfaction levels.
Transitioning from high VG to 50/50 e-liquids can be easy, but you might notice a change in the throat hit and vapor production. Start with a lower nicotine strength if you’re used to vaping high VG e-liquids with low nicotine content, as 50/50 e-liquids can be more potent in terms of throat sensation.
Coughing when switching to 50/50 e-liquids can be common, especially for new vapers or those transitioning from high VG liquids. This can be due to the higher PG content, which provides a stronger throat hit. The sensation typically diminishes as your throat becomes accustomed to the vapor. Drink water to stay hydrated, and consider trying out different nicotine strengths or flavour profiles.
Vaping 50/50 e-liquids can be effective in reducing nicotine cravings because they provide a satisfying throat hit and can be bought with different nicotine strengths to meet your needs. Personal success varies, and finding the right strength and flavour may require some experimentation.
If you’re aiming to gradually reduce your nicotine intake, consider stepping down your nicotine strength in small increments. For instance, if you’re comfortable at 18mg/ml, you might try moving to 12mg/ml after a period of adjustment. Pay attention to your cravings and satisfaction levels to determine the best pace for reducing nicotine strength.
High VG/PG faqs
To get the best performance out of your high VG e-juice, opt for a device with a sub-ohm tank and coils.
If you’re new to sub-ohm vaping, we recommend the NVee Pro Sub-Ohm Device. At an unbeatably good price, this high-quality vape kit is the perfect introduction to the world of cloud-chasing.
More advanced vapers who want greater control and performance from their vape will prefer the NVee Pro II Sub-Ohm Device, a more feature-rich vape kit that offers adjustable wattage and airflow so that you can get the best performance from your e-liquid.
Sub-ohm vaping is a type of vaping that uses coils with a resistance of lower than one ohm. Basically, a coil’s resistance describes how easy it is for an electrical current to pass through it. Coils with low resistances below 1.0 ohm are very easy for electrical currents to pass through and therefore can be used with higher wattages. Sub-ohm vaping is preferred by DTL vapers who enjoy blowing big clouds and doing vape tricks. 70% and above VG liquids are perfect for sub-ohm vapers.
We do not recommend trying to use e-liquid with high VG in a pod kit or any other low-powered vape. This is because the thickness of high VG juice means it requires more power to vaporise and devices operating at lower wattages will not be able to turn it into vapour.
Most high VG liquids are available as shortfills, which makes it easy for you to add your desired amount of nicotine. When vaping with high VG e-liquids it’s important to remember that you’ll inhale more vapour more quickly, meaning that you’ll consume more nicotine than you would in a 50/50 e-liquid. As a result, we recommend opting for a lower nicotine strength or choosing nicotine-free shortfills to ensure that you don’t consume too much nicotine and feel unwell.
Shortfills are bottles of e-liquid with space left at the top to add a 10ml nicotine shot. To mix in your nicotine, simply squeeze the nicotine shot into the shortfill bottle, secure the lid, then shake thoroughly to combine. You can then start using your nicotine-containing shortfill. Alternatively, you can vape the shortfill without any nicotine to enjoy the flavour and clouds on their own.
With our wide variety of high VG vape juices available, the choice is entirely up to you. If you need help deciding, consider which flavour profiles you’re drawn towards. Do you feel more comfortable with classic cigarette flavours? If so, you’ll enjoy our Tobacco or Menthol flavours. Want to try a fruity vape? Try the Blueberry or Blackcurrant shortfills – you’ll thank us later. Coconut Breeze or Exotic Mango e-juices are ideal for anyone who enjoys a tropical taste on every inhale, while our Strawberry Laces vape juice is a trusty favourite of everyone who enjoys a candy-inspired vape. Browse our range and enjoy our multi-buy offers to sample the e-liquid flavours that appeal to you!
50/50 VG/PG faqs
Combined with a good pod kit such as the NVee Pod Refillable Vape Kit, a 50/50 e-liquid can be a great choice for ex-smokers. These e-liquids do not require a lot of power to vaporise, so they can be used without taking a huge toll on your vape’s battery, meaning that you can enjoy vaping them all day. Furthermore, the slightly stronger throat hit of e-liquids with 50% PG is enjoyed by many former smokers who miss the sensation of cigarettes.
Finally, 50/50 e-liquids come in a wide variety of flavours, meaning that former smokers can switch to vaping without ever getting bored. With so many exciting flavours to try, you won’t look back!
Our 50/50 e-liquids contain nicotine and therefore must only be sold in 10ml bottles in the UK and EU, in accordance with the Tobacco Products Directive (TPD) regulations. If you want to get more value for money, why not take advantage of our multi-buy offers, allowing our UK and EU customers to get a selection of delicious 10ml nic salts and e-liquids for amazing prices?
While all vape coils will deteriorate and need replacing over time, opting for a 50/50 e-liquid can extend your coil’s lifespan. While viscous, high VG e-liquids leave residue on your coils, the thinner consistency of 50/50 e-liquids means that they do not leave as much gunk behind. As a result, your coils can perform at their best for longer.
Nicotine strength will depend on each individual vaper. If you’re making the switch from smoking to vaping, this guide can help you decide how much nicotine your 50/50 vape juice should contain.
Light/social smokers – 3mg nicotine. This is the lowest nicotine strength and is suitable for anyone used to smoking only a few cigarettes a day.
Smokers of around 10 cigarettes a day – 6mg nicotine. Still a fairly low nicotine strength, 6mg is appropriate for anyone who usually opts for around 10 cigarettes in a day.
A pack a day smokers – 12mg nicotine. This higher dosage of nicotine is ideal for anyone used to smoking a lot of cigarettes and who needs to keep the cravings away.
More than a pack a day – 18mg nicotine strength. This very high nicotine dose is great for heavy smokers, but we recommend gradually decreasing the amount of nicotine you vape over time.
We recommend starting out with the NVee Vape Pod – an easy-to-use, refillable vape pod kit that is great for use with 50/50 e-liquids. You may also choose the NVee Plus Vape Kit, a more customisable device that allows you to change the airflow to get better performance from the vape. If you want to try some high VG e-liquids after experimenting with 50/50 vape juice, the NVee Plus also allows you to add an NVee Pro II Coil to complement these high VG e-liquids.
This all comes down to personal preference, so we recommend trying a bunch of different flavours to figure out what you like. If you’re a fruit fan, why not try the Blood Orange or Perfect Pineapple e-liquids from our Tropical range. Menthol lovers will adore our Ice range; try the Peach Iced Tea Ice for a super refreshing vape or Black Jack Ice for a flavour blast mixing cool menthol with spicy aniseed. If you have a sweet tooth, we recommend the Candy range’s Cola Bottles or Mango Sours e-liquid, while soft drink fans might prefer Sparkling Pear from our Fizz range. The choice is yours!
Classic range faqs
Rest assured our Classic e-liquids are as safe as any other e-liquids on the market and produced according to the highest standards. According to Public Health England, vaping is estimated to be 95% less harmful than smoking tobacco cigarettes.
The ratio to opt for is down to the kit you use. For a MTL starter kit or pod kit, choose the 50/50 e-juice. The high PG content carries a strong flavour and, as a thinner vape juice, can be easily vapourised by the stronger sub-ohm vape batteries. You’ll also see some major vapour clouds.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
Absolutely! They last from six months to two years, so are better for the pocket and the planet.
This is a bottle of nicotine-free vape juice which has space for 10mls of nicotine if you want, or you can go nicotine-free. They are called “shortfill” because there is space for nicotine shots to be added.
Also known as a nic shot. It’s a 10ml bottle of unflavoured e-liquid with a high nicotine concentration. When added to a nicotine-free shortfill it creates 60ml of 3mg nicotine e-liquid. It’s dangerous to vape a nic shot on its own.
To continue with a fruity theme, test our Tropical range. To try something different dip into the Candy range.
Tropical range faqs
Yes, our Tropical e-liquid range is just as safe as other e-liquids, and vaping has been estimated to be 95% less harmful than smoking by Public Health England. Our e-liquids allow you to enjoy a delicious flavour without any of the harmful impacts of smoking a tobacco cigarette, making it a far healthier and safer option.
The ratio to opt for is down to the kit you use. For a MTL starter kit or pod kit, choose the 50/50 e-juice. The high PG content carries a strong flavour and, as a thinner vape juice, can be easily vapourised by the stronger sub-ohm vape batteries. You’ll also see some major vapour clouds.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
Absolutely! They last from six months to two years, so are better for the pocket and the planet.
This is a bottle of nicotine-free vape juice which has space for 10mls of nicotine if you want, or you can go nicotine-free. They are called “shortfill” because there is space for nicotine shots to be added.
Also known as a nic shot. It’s a 10ml bottle of unflavoured e-liquid with a high nicotine concentration. When added to a nicotine-free shortfill it creates 60ml of 3mg nicotine e-liquid. It’s dangerous to vape a nic shot on its own.
To continue with a fruity theme, test the Classics fruity range. For something different delve into the Candy options.
ICE range faqs
Rest assured our Ice e-liquids are as safe as any other e-liquids on the market. According to Public Health England, vaping is estimated to be 95% less harmful than smoking tobacco cigarettes.
Absolutely! They last from six months to two years, so are better for the pocket and the planet.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
The choice is yours. The ratio to opt for is down to the kit you use. For a MTL starter kit or pod kit, the 50/50 e-juice is a good choice. The high PG content carries a strong flavour and, as a thinner vape juice, can be easily vapourised by the stronger sub-ohm vape batteries. You’ll also see some major vapour clouds.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended but isn’t available with Ice range. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
This is a bottle of nicotine-free vape juice which has space for 10mls of nicotine if you want, or you can go nicotine-free. They are called ‘shortfill’ because there is space for nicotine shots to be added if you wish.
Also known as a nic shot. It’s a 10ml bottle of unflavoured e-liquid with a high nicotine concentration. When added to a nicotine-free shortfill it creates 60ml of 3mg nicotine e-liquid. It’s dangerous to vape a nic shot on its own.
If you enjoy the menthol boost of the Ice range checkout our Classic and Tropical juices where we have other options. To try something different dip into the Candy or Fizz collections.
Candy range faqs
Rest assured our Classic e-liquids are as safe as any other e-liquids on the market. According to Public Health England, vaping is estimated to be 95% less harmful than smoking tobacco cigarettes.
The choice is yours. The ratio to opt for is down to the kit you use. For a MTL starter kit or pod kit, choose the 50/50 e-juice. The high PG content carries a strong flavour and, as a thinner vape juice, can be easily vapourised by the stronger sub-ohm vape batteries. You’ll also see some major vapour clouds.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
Absolutely! They last from six months to two years, so are better for the pocket and the planet.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended but isn’t available with Ice range. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
This is a bottle of nicotine-free vape juice which has space for 10mls of nicotine if you want, or you can go nicotine-free. They are called ‘short-fill’ because there is space for nicotine shots to be added if you wish.
Also known as a nic shot. It’s a 10ml bottle of unflavoured e-liquid with a high nicotine concentration. When added to a nicotine-free shortfill it creates 60ml of 3mg nicotine e-liquid. It’s dangerous to vape a nic shot on its own.
If you’re finding Candy sweet why not look at some of the flavours from other ranges? You could try Coconut Breeze and Exotic Mango in the Tropical range or Cherry Cola in the Fizz range. To try something different dip into the Ice flavours.
Fizz range faqs
Rest assured our Fizz e-liquids are as safe as any other e-liquids on the market. According to Public Health England, vaping is estimated to be 95% less harmful than smoking tobacco cigarettes.
The choice is yours. The ratio to opt for is down to the kit you use. For a MTL starter kit or pod kit, choose the 50/50 e-juice. The high PG content carries a strong flavour and, as a thinner vape juice, can be easily vapourised by the stronger sub-ohm vape batteries. You’ll also see some major vapour clouds.
For sub-ohm vapers using more powerful and adjustable vapes, 70% or 85% VG is recommended. They can be effectively vapourised by the sub-ohm’s stronger batteries and you get impressive vape clouds.
Absolutely! They last from six months to two years, so are better for the pocket and the planet.
This is a bottle of nicotine-free vape juice which has space for 10mls of nicotine if you want, or you can go nicotine-free. They are called ‘short-fill’ because there is space for nicotine shots to be added if you wish.
Also known as a nic shot. It’s a 10ml bottle of unflavoured e-liquid with a high nicotine concentration. When added to a nicotine-free shortfill it creates 60ml of 3mg nicotine e-liquid. It’s dangerous to vape a nic shot on its own.
If you’re think Fizz is fantastic, these are some choices from other ranges which might appeal to you. You could try Coconut Breeze and Exotic Mango in the Tropical range or to try something different dip into the Ice flavours.
Juccier Salts faqs
The nicotine in nic salts is the same as the nicotine in cigarettes and while it’s addictive, it’s the tobacco that impacts on our health. They contain far fewer toxins than cigarettes and meet with the UK’s regulations.
While they might seem more expensive you will vape less, so spend less. Salts get nicotine into your blood faster. They are also good for protecting your coil, so it lasts longer.
Yes. They help them to absorb more nicotine with more basic equipment. They are also a smoother draw than freebase nicotine which can be rough on the throat.
No need to worry.
Your standard e-juice doesn’t give you the same hit as nic salts as they use a diluted nicotine substance. Because it has would have to be vaped at a high temperature it would be well-absorbed by the bloodstream.
E-liquid nicotine is in a pure form which needs to be mixed with propylene glycol (PG) or vegetable glycerine (VG) and your chosen flavourings. Benzoic acid, a food preservative, reduces the alkalinity of the liquid so it can be vaped at a lower temperature.
1. They give you a better nicotine hit
2. They give you a smoother vaping experience
3. They’re great for smokers who smoke more than 20 a day
4. Nic Salts are ideal for the budget-conscious vaper
If you’re think Fizz is fantastic, these are some choices from other ranges which might appeal to you. You could try Coconut Breeze and Exotic Mango in the Tropical range or to try something different dip into the Ice flavours.
Nic Shots faqs
1. Unscrew bottle cap. If using with a nicotine shot, remove the nib from the bottle top.
2. Gently pour in the nicotine shot.
3. Replace the nib back onto the bottle top. Shake well.
4. Pour the e-liquid into a compatible device, avoiding the central airway, Don’t forget that you can refer to your device’s instructions for more information.
If you’re someone who has just quit smoking, we recommend using a higher strength of nicotine to help curb all of those cravings, otherwise you may find yourself using your vape very frequently but remaining unsatisfied. However, if you have just started vaping for enjoyment or you’re trying to cut down your nicotine consumption, use an e-liquid with a lower strength.
Other bottles of nicotine, such as nic salts, come in a wider variety of nicotine strengths. These strengths are 3mg, 6mg, 12mg and 18mg. Shortfills are more designed for sub-ohm vaping due to their high VG content, therefore adding nicotine shots is optional. However, because sub-ohm devices are more powerful, less nicotine is required – otherwise your nicotine intake would be too high and could create a very unpleasant throat hit and overall experience. Adding a 10ml bottle of 18mg nicotine shot to a shortfill will produce a bottle that has 3mg nicotine in it.
Both of these liquids are unflavoured vape juices and can come in varying strengths. The main difference lies in the chemical composition of the nicotine that is in the bottle. Nic shots use freebase nicotine which provides the harsher throat hit that ex-smokers may be drawn to, whereas nicotine salt shots have a smooth throat hit at higher nicotine levels.
Both of these liquids are unflavoured vape juices and can come in varying strengths. The main difference lies in the chemical composition of the nicotine that is in the bottle. Nic shots use freebase nicotine which provides the harsher throat hit that ex-smokers may be drawn to, whereas nicotine salt shots have a smooth throat hit at higher nicotine levels.
No, you cannot vape nic shots on their own. Nic shots are designed to be added to e-liquids in order to increase their nicotine content. Vaping nic shots on their own would not produce enough vapour to be satisfying and would likely be very unpleasant.
Yes, nic shots are designed to be mixed with shortfills. Due to TPD regulations in the UK, bottles of e-juice that contain nicotine cannot contain more than 10ml. Because of this, shortfills are produced, as they come in 50ml bottles to which you can add your 10ml nicotine shot to create a large quantity of flavoured and nicotine-containing e-liquid. Nic shots should not, however, be combined with nic salts.
You might be daunted by the huge array of choices when you start to vape. If you’ve just taken the bold step to stop smoking it’s advisable to use the highest strength to help kick cravings into touch. If you don’t you might find you’re using your vape more often and you’re not getting the same satisfaction.
If you’re cutting down on nicotine, or just vaping for pleasure, use an e-juice with a lower strength.
Shortfills are for sub-ohm devices which because they are more powerful, need less nicotine.
No, they’re not. Their chemical composition is the main difference. Nic shots use freebase nicotine giving a harsher throat hit – attractive to recent cigarette quitters. Nic salt shots have a smoother throat hit at high nicotine levels.
No, you can’t. They need to be added to e-liquids to boost their nicotine content. Vaping nic shots on their own would not taste good and would not be a satisfying experience.
Nic shots are designed to be mixed with shortfills. You should never mix nic shots with nic salts.
Nic Salts FAQs
Your body absorbs nicotine from nic salt e-liquid extremely quickly – often in around 6 seconds. This makes for a more satisfying vape.
If you’re trying to quit smoking, nicotine salts are one of the best types of e-liquid to help you beat those difficult nicotine cravings. Because the nicotine is absorbed into your body in just a few seconds, this makes it easier for ex-smokers to get their nicotine fix quickly and effortlessly without being tempted to return to tobacco cigarettes. Moreover, the smooth throat hit means that vapers can enjoy more puffs without feeling discomfort (as could be experienced while vaping freebase), meaning cravings are easier to satisfy. Overall, we’d highly recommend nicotine salts to any smokers trying to quit.
Nic salts are perfect for use in low-powered e-cigs and pod kits designed for MTL (mouth-to-lung) vaping.
No. The regulations set out by the Tobacco Products Directive (TPD) prevent the sale of nicotine-containing e-liquids in bottles bigger than 10ml in the UK and EU. This means that our UK and EU customers can only buy 10ml nic salt bottles. Fortunately, the small sizes make it easy to sample many different flavours to find your favourites and never get bored!
While it may seem that buying 10ml bottles of e-juice isn’t particularly cost effective, these delicious salt e-liquids can save you money in a different way. Because of the effective nicotine delivery, you can vape less e-liquid while still getting the satisfying nicotine hit, meaning that you’ll get through your bottles more slowly and save money in the process.
Yes, nicotine salts are extremely safe. The acids in nic salt e-liquids are naturally occurring (for example, benzoic acid occurs naturally in raspberries and is often used in foods and beverages). The other components of the e-liquid (vegetable glycerin, propylene glycol and food-grade flavourings) are all carefully tested and safe for vapers to inhale.
Our nic salt e-liquids are available in nicotine strengths of 3mg, 6mg, 12mg or 18mg.
The strength needed varies from person to person so it will take some experimenting to find the perfect strength nicotine salt e-liquid for you. Here’s our general guide:
3mg nicotine: Very low nicotine. Perfect for anyone used to smoking a few cigarettes a day.
6mg nicotine: Fairly low nicotine. Ideal for people who smoke around 10 cigarettes a day.
12mg nicotine: High nicotine. Smokers who get through a pack a day will find this strength best for them.
18mg nicotine: Very high nicotine. We only recommend this strength to people who smoke more than a pack of cigarettes a day.
If in doubt, we recommend choosing a lower strength than you think you might need. This is because a strength too high may result in you feeling unwell. A nic salt with less nicotine is preferable because you can always take more puffs.
If you’re looking for an e-liquid to use with a sub-ohm vape kit, we do not recommend nic salts. Nicotine salts are unsuitable for sub-ohm vaping for two reasons. Firstly, their high PG percentage means that they are not suited to sub-ohm vaping’s large vapour production. Secondly, their high nicotine content means that a vaper using a liquid-guzzling sub-ohm device would find themselves absorbing too much nicotine, which may make them unwell.
3mg nicotine: Very low nicotine. Perfect for anyone used to smoking a few cigarettes a day.
6mg nicotine: Fairly low nicotine. Ideal for people who smoke around 10 cigarettes a day.
12mg nicotine: High nicotine. Smokers who get through a pack a day will find this strength best for them.
18mg nicotine: Very high nicotine. We only recommend this strength to people who smoke more than a pack of cigarettes a day.
If in doubt, we recommend choosing a lower strength than you think you might need. This is because a strength too high may result in you feeling unwell. A nic salt with less nicotine is preferable because you can always take more puffs.
For sub-ohm vaping, try our range of high VG e-liquid shortfills here.
I’m overwhelmed! Which flavour nic salt e-liquid should I try?
We know that the choice of nicotine salt e-liquids can feel overwhelming, so here are some of our recommendations.
If you enjoy a refreshing vape, you’ll love the Spearmint Ice or Strawberry Ice nic salts. Prefer something fruity and tropical? Why not try the Melon Berry Medley or the Black Lychee? Fans of candy-inspired vapes will love the Strawberry Laces or Cola Bottles nic salt e-liquids, while drink-inspired vape juice lovers will enjoy the Cherry Cola or Peach Bellini salts.
Don’t forget that many of our nic salt e-liquids are covered by a multi-buy offer, allowing you to sample all the flavours that catch your eye at an unbeatable price!
Shortfills FAQs
While it’s possible to add more than one nicotine shot to your 50ml e-liquid shortfill, you’ll need to decant it into a larger bottle first. Although nic shots are unflavoured, they can slightly dilute the flavour of your e-liquid, so we do not recommend adding multiple nicotine shots to a shortfill containing 50ml of juice. The highest nicotine strength you can create after mixing a shortfill and nic shots is 6mg.
Yes – it’s perfectly fine to vape the shortfill e-liquid without adding a nicotine booster. This can be a good option for people trying to reduce their nicotine consumption or who simply want to enjoy the flavour and vapour clouds on their own.
No – never try to vape a nicotine shot on its own. Their high nicotine content and lack of flavour would make vaping a booster shot an unpleasant experience.
Here at Jucce E-Liquids, you may have noticed that we stock a regular nicotine shot and a nic salt shot. The difference between the two is that the nicotine shot contains freebase nicotine, providing slower absorption and a stronger throat hit, while a nic salt shot contains nicotine salt, offering a smoother throat hit and more rapid absorption. The choice of which type of nic shot to use is up to you – if you prefer a more mellow sensation while vaping, the nic salt shot is a good idea, while many former smokers prefer the noticeable feeling of the regular nic shot.
The Tobacco Products Directive sets out rules for the sale of tobacco products in the UK and EU which include vaping products. The regulations specific to vaping include :
● E-liquids containing nicotine cannot be sold in larger than 10ml bottles
● E-liquids cannot contain a nicotine strength of more than 20mg
● Bottles of vape juice need to have clear labelling that they contain nicotine as well as child-proof caps
● Vaping devices cannot contain a tank with a juice capacity above 2ml Our e-liquids are all fully TPD compliant.
VG, or vegetable glycerin, is one of the substances used to make shortfill e-liquid. It is a thick, slightly sweet liquid derived from vegetable oils which is used to produce the dense vapour clouds created in sub-ohm vaping. A high percentage of VG in a vape juice is 70% or above.
● E-liquids containing nicotine cannot be sold in larger than 10ml bottles
● E-liquids cannot contain a nicotine strength of more than 20mg
● Bottles of vape juice need to have clear labelling that they contain nicotine as well as child-proof caps
● Vaping devices cannot contain a tank with a juice capacity above 2ml Our e-liquids are all fully TPD compliant.
PG, or propylene glycol, is another of the main components of e-liquid. A by-product of petroleum, PG is a colourless, tasteless and odourless substance that carries the flavourings in the shortfill. E-juice high in PG isn’t suited to direct-to-lung (DTL) vaping or big cloud production, which is why we instead recommend high VG shortfills for sub-ohm vaping.
● E-liquids containing nicotine cannot be sold in larger than 10ml bottles.
● E-liquids cannot contain a nicotine strength of more than 20mg
● Bottles of vape juice need to have clear labelling that they contain nicotine as well as child-proof caps
● Vaping devices cannot contain a tank with a juice capacity above 2ml Our e-liquids are all fully TPD compliant.
Vape Kits FAQs
Vaping has become increasingly popular in the UK and beyond as a way for smokers to cut down on the number of cigarettes they’re smoking or to quit entirely. However, with so many different mods and devices on the market nowadays, many smokers find themselves confused about which vape starter kit to go for. If you’re a smoker, you’ll typically want a vape kit that provides a strong throat hit, the ability to use nicotine shots and nicotine salts (nic salts) and one that is suitable for mouth-to-lung (MTL) vaping – the style of vaping that more closely mimics the action of smoking a cigarette. For this reason, we recommend avoiding sub-ohm vapes and sticking more to your standard box mod kit, such as the NVee Plus Vape Kit. These are perfect MTL vapes which give you a nice, strong throat hit whilst still providing plenty of flavour, vapour and nicotine hit.
Pod mods are small, compact, pocket-sized vapes that are great for convenience and price but not so great for power, cloud-chasing, throat hit or flavour. Don’t get us wrong, you’ll definitely taste the flavour of your e-liquid with a pod kit, but it won’t be as intense as when a sub-ohm e-cigarette is used. Also, sub-ohm kits are a lot bigger, heavier and more expensive compared to pods. They have larger batteries which can generate more power and wattage. The main thing about sub-ohm vapes is that they always use coils with a resistance of less than 1 ohm. This allows the vape to generate a lot more heat which vaporises the e-liquid more powerfully, leading to thicker cloud vapour and stronger flavour. Typically, we recommend pod vape kits for new vapers and sub-ohm kits for more experienced vapers or those looking to vape as a hobby rather than for the nicotine hit.
If you’re new to vaping, we highly recommend using a pod kit such as the NVee Pod Refillable Vape Kit. It’s small, affordable, compact, discreet, pocket-sized and extremely easy to use for new vapers. The flavour options with disposable vapes are typically a lot more limited, but if you opt for NVee’s refillable pod kit you’ll be able to sample our entire range of juicy e-liquids. Also, having a refillable pod system is much less of a hassle than having a disposable vape that you have to replace every time you finish your vape liquid flavour!
Sub-ohm all the way! These e-cigarettes are the gold standard when it comes to cloud-chasing. Sub-ohms have much higher wattage and power capacity, which makes them brilliant for generating the big, billowing clouds of vapour that cloud-chasing vapers absolutely love. These mods use special vape coils with a much smaller resistance – less than 1 ohm – which allow the device to generate much more heat. More heat = more vapour. So if you like big clouds, whack the NVee Pro or Pro II in your basket now.
With MTL vaping, you’re best off looking for a device that has a tighter airflow, higher resistance coils (1 ohm and above) and a lower wattage. For these reasons, we don’t recommend any sub-ohm vapes for MTL vaping. The narrow mouthpiece on the NVee Plus vape kit, as well as its ability to use 1.6 ohm coils and adjustable airflow function, make this device your best bet for MTL vaping.
DTL vaping is most suited to sub ohm devices such as the NVee Pro and Pro II. This is because the higher wattage and lower coil resistance of these devices allows much more vapour to be generated. However, DTL/sub-ohm vaping also has a lot to do with the type of e-liquid that you use, particularly the VG/PG ratio and nicotine content of your juice. Head over to our e-liquids page for more info on all things vape juice.
● E-liquids containing nicotine cannot be sold in larger than 10ml bottles
● E-liquids cannot contain a nicotine strength of more than 20mg
● Bottles of vape juice need to have clear labelling that they contain nicotine as well as child-proof caps
● Vaping devices cannot contain a tank with a juice capacity above 2ml Our e-liquids are all fully TPD compliant.
E-cigarettes are built with either an internal or external battery. If your device uses an internal battery (which all of our NVee ones do) you will simply need to recharge the battery using a USB-C connector. However, for devices that have an external battery, you will need to purchase additional disposable or reusable batteries for your kit. If you’re using reusable batteries, we definitely recommend investing in a high-quality, safe external battery charging kit.
Delivery FAQs
We offer two delivery options:
- Free Standard UK Delivery: This option uses Royal Mail and typically takes 3-5 working days.
- Premium Delivery: For those needing their items sooner, we offer a Premium Delivery service that takes 1-2 working days, at an additional cost of £5 per order.
Once your order is dispatched, you will receive an email with a tracking number. You can use this number on the Royal Mail website to track your order’s progress. For Premium Delivery orders, additional tracking details will be provided to closely monitor your delivery.
Our free delivery offer applies only to the Standard UK Delivery option. Premium Delivery, providing expedited shipping, incurs a fee of £5 per order to cover the additional costs associated with faster delivery times.
Yes, Royal Mail does deliver on Saturdays, but there is no Sunday delivery. For orders placed with Premium Delivery aiming for a 1-2 working day arrival, if dispatched on a Friday, the order might not arrive until Monday or Tuesday.
If you’re not home, Royal Mail may leave a card with instructions on how to collect your package from a local delivery office or arrange a redelivery at a more convenient time. In some cases, they may leave the package with a neighbour or in a safe place, if possible.
Remember, the key to a smooth delivery experience is to provide accurate and complete shipping information when placing your order and to monitor the tracking information provided.
If you receive a damaged package, please contact us immediately. We will need photographic evidence of the damage to assess the situation and provide you with a replacement or a refund as appropriate. Do not dispose of the packaging or contents, as they may be required for inspection by the delivery service.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We can update the address if the order has not yet been dispatched. Once an order is shipped, we are unable to redirect it.
Deliveries to remote parts of the UK, such as the Scottish Highlands, Northern Ireland, or the Channel Islands, may take longer than the general 3-5 working days for Standard Delivery or 1-2 working days for Premium Delivery. Please allow extra time for delivery to these areas.
To send items to multiple addresses, you must place separate orders for each different delivery address. This ensures that your items are dispatched and tracked correctly to each location.
Yes, all packages are insured during transit up to the value provided by the selected Royal Mail service. For higher-value items, consider using our Premium Delivery option, which may offer enhanced insurance coverage.
Once an order has been dispatched, we cannot cancel it. However, you can return the order to us once it has been delivered to you, by our returns policy. Please refer to our Returns FAQs for more information on how to process a return.
Delivery times may be extended during public holidays due to increased volume and reduced operation hours by Royal Mail. We advise placing orders well in advance during the holiday season to ensure your items arrive when needed.