Delivery Information

Royal Mail

Royal Mail Strike Action

On planned Royal Mail strike dates, you may experience delays in our standard delivery service. To ensure you receive your order, we recommend that you opt for premium delivery for £5 per order.

Confirmed Royal Mail strike dates are the 14th, 15th, 23rd and 24th of December. For the most up-to-date strike information visit the Royal Mail website. We expect delays in Royal Mail deliveries in the build-up to Christmas as a consequence.

Free Delivery

All orders are delivered free of charge using Royal Mail 2nd class delivery service. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may receive a notification saying that your items have been shipped outside of these times, but this does not mean it has been collected by the courier. This is to indicate that your order is awaiting collection by the courier.

Upgraded delivery

At our discretion, we may upgrade your postage option. We will not charge you any extra postage fees for this.

Please note

We may provide your e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time. If your order has not arrived within 7 working days following dispatch please contact us by quoting your order number in all correspondence.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you.

If you require any further information regarding dispatch and deliveries, please e-mail Customer Services via our Contact us page.

Christmas and New Year Delivery Information

Get your order in time for Christmas

  • Royal Mail Free Delivery
    Order before 3.00 pm on Monday 12th December.
  • Royal Mail Tracked Next-Day delivery
    Order before 3.00 pm on Friday 16th December. 

Orders placed after the cut-off times above will be delivered from Wednesday 28th December once our couriers recommence their deliveries after the Christmas period.

Get your order between Christmas and New Year

  • Royal Mail Tracked Next-Day Delivery
    Order before 3.00 pm on Friday 16th December.

Orders placed after the cut-off times above will be delivered from Tuesday 3rd January 2023 once our couriers recommence their deliveries in the New Year.

We are closed as a business from 26th December – 2nd January. However, our Delivery partners may still be delivering during this time.

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Delivery Time

Orders placed before 15:30 (Monday-Friday): We aim to dispatch on the same day. For orders outside of these days and time, your order will be dispatched the next working day.

Free Delivery Service: We use Royal Mail 2nd Class Signed Delivery for all UK deliveries. You can expect delivery of your order within 3-5 working days but this can be longer at exceptionally busy or particular times.

PREMIUM: An estimated delivery time is within 24-48 hours as we use an express courier service. Scottish Highlands and Northern Ireland takes two working days.

Please note: For all orders types, there is no dispatch or deliveries at weekends or on bank holidays.